NPS Dashboard
Net Promoter Score tracking and customer feedback
42
Good
Net Promoter Score
Response Breakdown
Promoters (24) 50% Passives (14) 29% Detractors (10) 21%
48
Total Responses
32%
Response Rate
+7
vs Last Month
NPS Trend (6 months)
Detractor Responses
2 unacknowledgedScore: 3/10Feb 18john@example.com
Lock was broken and staff took 10 minutes to fix it
Score: 2/10Feb 15
Room was not clean, found trash from previous group
Score: 4/10Feb 12sarah@example.com
Booking system was confusing, had to call to confirm
Score: 5/10Feb 8
Overall okay but hints were too easy